Find Missing Mail
Global Express® Mail Search
When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search.
If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mailpieces. It is also possible that your package or mail will not be recovered because it was not safe to forward.
Missing Mail Recovery Restrictions
Requesting a Refund
If you used a service with a money-back guarantee such as Priority Mail Express®, you may be able to request a refund.
Learn About Refunds
File a Claim
If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.